Top » Catalog » FAQ

1. Are the pictures true or false?
All of the picture are in-kind taken by ourselves, The color phenomenon may occurred only in a few pictures, check them clearly before take the item into your chart.

2. How long does it take for delivery?
Generally, you may receive the item in 5-10 business days after you place your order which are free shipping worldwide.

3. How to track your item?
We will send you your tracking number in 24-36 hours after we receive your payment. And you can check parcel status at the link we provided in email.

4. How to place an online order?
1. Choose the products you would like to purchase, add it to your cart.
2. Click the Checkout button.
3. Confirm your delivery information, make sure your billing address matches the shipping address. Then you can continue to checkout.
4. You can confirm you payment information and choose your payment method.
5. Review the order information before submitting. You need to fill in your credit card information and make sure that the information is authentic and matching.
6. Then you will receive a confirmation email for the order.

5. Ways to pay:
You may pay via West Union or the credit card.(Visa & Master)If you pay via West Union, please make your order and send the number and the name of the item to our mailbox, we will send your item as soon as we accept them.

6. Is it safe to pay via credit card?
It is safe to use your credit card. Because our secure socket layer (SSL) software is the industry standard and the best software for e-commerce transaction. It will encrypt your credit card number and the detailed information.

7. Reasons for payment is declined.
You've entered the wrong information.
The card does not support on-line shopping.
The money in your card is not enough.
You have bad payment records.
And please put correct information and try again after 24hours.

Hope the following chart could help you to select size. Any questions please contact us.